1. “Customized Orders” or “Custom Orders”. Customized orders fall into two categories: (1): Items which are always considered Customized, and (2): Items considered Customized when crafted according to Customer’s Unique Specifications. Throughout these Terms, “Customized Orders” include:
1. Items which are always considered Customized:
o Gazebos & Outdoor Retreats [Gazebos, Cedar Log Gazebos, Pavilions, Sun Rooms, Cabanas, Teahouses, and Tiki Bars];
o Playhouses & Playsets; and
2. Items considered Customized when crafted according to Customer’s Unique Specifications: Any item that has been crafted according to the Unique Specifications of a Customer is considered Customized. Items listed on the Website in the following categories are Customized Orders if they are ordered with any Unique Specifications:
o Fine furniture
o Lawn furniture
o Lawn ornaments
o Handcrafted home accents
o Handmade wooden toys
o All other products that are custom-crafted according to the Unique Specifications of a Customer.
o Gazebos & Outdoor Retreats: Gazebos, Cedar Log Gazebos, Pavilions, Sun Rooms, Cabanas, Teahouses, and Tiki Bars; and
o Playhouses & Playsets.
We want you to be 100% satisfied with your purchase, and we recognize that there are certain times when it’s “just not right”. At Cabinfield, we understand that there may be times when, for whatever reason, you may wish to return your purchase, and we want to make sure that the return process is a easy as possible.
If you are not completely satisfied, you may return your non-customized purchase within 30 days of delivery, and we will make a complete exchange for something you prefer or issue you a refund - your choice. To initiate your return or exchange, please call us toll-free at 866-450-WOOD (9663), or send an e-mail to: email@example.com, and we will provide you with a Return Authorization and our shipping address. It’s that simple.
We are committed to exceeding your expectations, and because we want our customers to be satisfied with their purchase, we never charge restocking fees. We will give you instructions on how to return, at your expense, any new, undamaged furniture in its original packaging. We will refund the cost of the item, less our shipping and packaging costs (see “Shipping and Packing Costs”).
Please note: We cannot refund or exchange any Customized Orders.
Shipping and packing fees depend on the destination of an item being shipped. There are some locations where we do not pass any of the shipping costs onto our Customers, and other where we charge a shipping fee; however, the fee only covers a small portion of our actual shipping costs. For all items returned (except for Fine Furniture, as discussed below), we will refund the cost of the item, less 15% of the product price or the amount paid by the Customer for shipping (whichever is greater).
*For Fine Furniture returns on orders up to $1,000, we will refund your cost of the item, less, the greater of, 25% of the product price, or the amount paid by the Customer for shipping. For Fine Furniture returns on orders of $1,001 or more, we will refund cost of the item, less the greater of, 20% of the product price or the amount paid by the Customer for shipping. The additional cost for Fine Furniture returns is due to the increased cost we incur by having the items professionally packed prior to shipment.
Customized Orders are custom-crafted to your Unique Specifications; therefore, they cannot be returned or exchanged.
Should you discover a manufacturing defect with your order, or if your item was damaged during shipping, know that we will go out of our way to make it right. Our Amish craftsmen have been building furniture for over two decades, and are deeply committed to maintaining the highest standards of craftsmanship.
In the unlikely event that your item was received damaged, rest assured that we will make it right. To qualify for our Damage-Return Policy, you must contact Cabinfield within one (1) business day of receipt of the item. Depending on the severity of damage, we will either repair your item or replace it. The determination of whether to repair or replace an item will be made solely by Cabinfield, and whichever option we deem to be appropriate, your item will look brand new.
We send out stain samples for our customized Fine Furniture in order to help you decide the stain that will work best for you. Please be aware that while these samples are excellent approximations, they may vary from the actual stain on the item you receive. These variations occur naturally as a result of differences in wood grain, type of wood, stain composition, and other naturally occurring factors. Please be aware that we are not responsible for differences between the sample color and the final color of the stain you choose for your Customized Order.
Most of Cabinfield's smaller Amish-handcrafted products are filled within a week to ten business days after your order. Larger products, such as Gazebos and certain lawn furniture orders may occasionally take 4-6 weeks to be ready for delivery. Likewise, our handcrafted Fine Furniture pieces are also typically ready to ship in 4-6 weeks. In the event that we expect delivery delays on particular pieces, you will be notified before we finalize your order. Despite our best efforts, we may encounter circumstances beyond our control, and we may not meet our projected delivery schedule. In these rare occasions, we do our very best to fill your order as expeditiously as possible, but we cannot guarantee an exact delivery date and are not responsible for monetary losses that may result from such unexpected delays.
All orders may be cancelled within one (1) business day from the date of your order, provided the order has not been processed. To cancel an order, you must contact Cabinfield directly to inquire as to whether your order has been processed. Cabinfield, in its sole discretion, will determine whether an order can be cancelled based on whether production has started and/or whether the item has been shipped. Cabinfield reserves the right to deny all cancellation requests after (1) business day or once the order is processed, whichever occurs first.
Custom orders (e.g., a wood species not offered on our site, items built to a custom size, products finished in a custom stain, or items ordered with a custom engraving) are charged a 50% deposit at the time of your order and the balance is charged when we are ready to ship your order. Similarly, Gazebo & Playhouse orders are charged a 50% deposit at the time of your order and the balance is charged when we are ready to ship your order. All Fine Furniture, pergola, and arbor orders are charged a 25% deposit at the time of your order and the balance is charged when your order is ready to ship. Except as noted above, all other items are charged when the item is ready to ship.
For your protection, Cabinfield has instituted polices related to the use of credit cards. We have developed these policies with you – our valued customer – in mind. Please take a moment to read them over.
At Cabinfield, we keep our prices low by working hard to prevent fraudulent credit card use. To that end, we may reject a credit card payment if we detect the presence of certain fraud indicators, or we may, in our sole discretion, refuse to allow a credit card as payment for any reason. Whether a credit card is accepted or rejected is not always determined by information provided by the cardholder, and we apologize for any inconvenience for orders where credit card payment is not possible. For larger purchases, Cabinfield may e-mail you an authorization agreement to sign and return to us (by fax or by e-mail), containing the Terms outlined on this page. Cabinfield may require this signed agreement for any transaction at our discretion. For international orders, Cabinfield may, at its sole discretion, require payment by wire transfer.
While many of our fine, handcrafted pieces are small enough to be shipped via UPS or FedEx, shipping our larger indoor and outdoor pieces, is far more complex. To handle the larger items, we have several options ranging from highly specialized furniture movers to common carrier delivery. Since many of our fine, handcrafted pieces are unique and distinctive, we frequently ship all over the continental United States. We know that process of moving large indoor and outdoor furniture can be challenging, and we work hard to find the best option that will minimize shipping costs and maximize your convenience. The shipping mode that we will use will depend on the furniture and on the destination. Although we do try to minimize shipping costs, please keep in mind that packing furniture for safe transportation and delivery can be expensive; however, proper care is critical to protect your investment. Trust us, when your piece arrives safe and sound, you’ll be glad we took the time to protect your treasure.
When furniture is delivered by truck freight, the shipper will be in touch with you to arrange a date and time for delivery. Please note that if no one is available at the agreed time for delivery, you will likely incur a re-delivery charge from the carrier (note that Cabinfield has no control over the policies of a third party carrier). If your home is not accessible by delivery truck (e.g., the truck is too large to enter your street), we will transport your furniture to the nearest accessible point. It will be your responsibility to provide pick-up from there and transportation to your home. In the event that the carrier imposes additional remote-delivery charges, we will notify you prior to shipping. If you live in a remote location and are concerned that such remote-delivery charges may apply, please contact us as soon as possible.
When furniture is delivered by common carrier motor freight, it will be your responsibility to move the piece from the rear of the truck. You will need to make accommodations to assist the driver with unloading, and although most drivers are very accommodating and will help with the unloading (usually for a nominal fee), we cannot guarantee that your driver will be willing to lend a hand.
For an additional fee, Cabinfield offers an Indoor Delivery and Setup option where your furniture will be delivered by specialized furniture movers who will take care of the entire unloading and set-up process. Please be sure the furniture will fit in the desired room and through all entryways and hallways with a comfortable margin. We are not responsible for any damage that may result from limited maneuverability due to narrow halls, stairwells, doors, etc. In the event that setup in your desired area is not feasible, the delivery and setup will occur in the closest accessible area (see Special Delivery Preparation section).
Please inspect your order carefully when it arrives. Your furniture is insured against freight damage. Please do not sign the Bill of Lading until you are certain that all your furniture has been delivered in good condition. If you discover any damage, please sign the Bill of Lading with a note describing the damage that you see. Please also notify us immediately if you discover any damage. We will either arrange to have the furniture repaired or will replace it at no cost to you. Please refuse the shipment if it has been significantly damaged during shipping.
Motor Freight Deliveries:
To facilitate a safe and easy motor freight delivery of your Cabinfield item, please ensure that:
-Someone 18 years of age or older is home to accept delivery.
-Any snow or any other obstacles that may hinder delivery is removed.
Indoor Delivery and Setup:
To facilitate a safe and easy indoor delivery (applies only when an upgrade, which is available for many of our Fine Furniture pieces, is selected) of your Cabinfield item, please ensure that:
-The room(s) and/or space where your item will be placed is clear and ready. We are not responsible for moving or removing existing furniture or other items.
-If delivery requires that a window be removed, please make necessary arrangements prior to delivery.
Gazebos & Playhouses:
Please note that site preparation for Gazebos & Playhouses is the responsibility of the homeowner. Please see our Gazebo Buyer's Guide for site preparation recommendations. Also note that in some areas, the affiliated independent contractor that installs the gazebo may also provide site preparation services. If interested in use of these services, you must arrange this in advance of delivery. We are here to make the process as easy as possible for you, and will be happy to try and help you arrange site preparation, but we cannot guarantee that we will be able to help in all cases. Please e-mail or call us for more information.
In the event that you call Cabinfield to inquire about preparation services and we indicate that we may be able to assist, we will ask the local installer to contact you and arrange to give you an estimate. Please note that if we are able to offer preparation services, we do so only as a convenience to our customers when possible. We make no guarantees about the success or effectiveness of such services. We are not responsible for damage that may occur to your land during site preparation by Cabinfield or by any independent contractor.
Customers are responsible for knowing the applicable laws and regulations in their area as it relates to the types of goods purchased from Cabinfield. All required permits (including but not limited to: permits from municipalities, homeowners associations, and all other applicable governing bodies) are the sole responsibility of the customer and should be obtained prior to delivery. Cabinfield is not responsible for any issues relating to permits or prohibitions of any kind.
It is your responsibility to make sure that your site is level prior to the delivery of a fully assembled Gazebo or Playhouse. If your site is not level at the time of delivery, the driver may unload your fully assembled Gazebo or Playhouse as close to the intended site as is possible. If the driver must return to the shipping facility with your item, you will be charged for the complete round-trip shipping costs.
There are certain regions where we are able to deliver your Gazebo & Playhouse order fully assembled, and if you live in one of these areas, we will offer this method as an option. We are happy to offer this option when possible, and this allows you to save on assembly fees or having to put it together yourself.
We require a clearance of the width of the product plus an additional 2 ft., along with ample vertical clearance (generally 13 ft.). Usual and customary deliveries are generally about one hour. For more complicated and time consuming jobs, please note that after the first hour has passed, Cabinfield will charge an additional $75 per hour for the duration of the delivery.
If you have selected fully assembled delivery and you do not have sufficient clearance, or if your site is inaccessible because of rocks, trees, fences, etc., then the driver may unload your item as close to the intended site as is possible. If the driver must return to the shipping facility with your item, you will be charged for the complete round-trip shipping costs.
We ask that you please only select the fully assembled delivery option if you are certain the delivery truck will be able to access your site. Otherwise, please select the build-on-site option. Cabinfield cannot be held responsible for any ruts or yard damage that may occur during normal delivery.
If you are not sure if your item can be delivered fully assembled to your site, either select the build-on-site option or call us toll-free at 866-450-WOOD (9663) to ask our advice. We will be happy to speak with you before you complete your purchase online. Please note that while we are happy to assist, we cannot be responsible for advice given based on information we receive from you. We will do our best to help you choose the delivery option that is right for you, but in the end, we are not responsible for the choice you make, or for the additional costs you incur if your decision was incorrect.
Please note: In certain circumstances, having an item delivered fully assembled will incur additional fees that are not included in the general delivery price. Such circumstances include (but are not limited to) extra fees associated with a required escort services when crossing certain bridges, or costs associated with time delays that that result from limitations imposed by localities (e.g., restrictions on crossing certain bridges except during evening hours, etc.). In the event that such additional fees will be incurred, we will do our best to notify you as soon as possible, prior to shipment of your purchase.
To ensure the safety of customers and delivery associates, we reserve the right to delay deliveries due to hazardous road and/or weather conditions. We are not responsible for any costs you incur as a result of delay due to inclement weather.
Please note that the purchaser will be responsible for any and all duties, taxes, and/or other fees that may apply to the import of goods.
Cabinfield and its affiliates, partners, contractors, and/or service providers, are not liable under any circumstances, including but not limited to negligence for any special or consequential damages that may result from the use of, or the inability to use the materials on this site. Cabinfield and its affiliates are not liable for damages or injury, including, but not limited to damages or injury caused by any performance, failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information, whether resulting, in whole or in part from breach of contract, negligence, or otherwise. If you live in a jurisdiction that does not allow the limitation or exclusion of liability for incidental or consequential damages the above limitation or exclusion may not apply to you. In no event shall Cabinfield’s total liability for incidental or consequential damages, losses, and causes of action, whether in contract, tort (including but not limited to negligence), or otherwise, exceed the amount paid by a customer, if any, for accessing the website or purchasing the goods and services offered by Cabinfield.com.
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Accordingly, you may not copy, plagiarize, or modify this website, including
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The Cabinfield Terms of Sale & Use (and all additional rules, policies or guidelines incorporated by reference herein) shall be governed by and construed in accordance with the laws of the State of New Jersey, without giving effect to any principles of conflicts of law, and without application of the Uniform Computer Information Transaction Act or the United Nations Convention of Controls for International Sale of Goods. You agree that Cabinfield is deemed a passive website that does not give rise to personal jurisdiction over Cabinfield or its respective parents, subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers or shareholders, either specific or general, in any jurisdiction other than the State of New Jersey. You agree that any action at law or in equity arising out of or relating to these terms, or your use or non-use of Cabinfield’s Website and/or products, shall be filed only in the state or federal courts located in Ocean County, New Jersey and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. You hereby irrevocably waive any right you may have to trial by jury in any such dispute, action or proceeding. If you choose to access this Website from any location outside the State of New Jersey, you do so at your own initiative and risk, and are responsible for compliance with all applicable laws.